Privacy Statement

Last updated: August 2026

 

Who We Are

We are Cambium Neurodiversity Group, offering psychotherapy, coaching, and consultancy to children, young people, adults, and organisations.

• Website: cambium-nd.co.uk

• Contact Email: info@cambium-nd.co.uk

• ICO Registration Number: ZB913655

 

What Personal Data We Collect

We collect and process the following information:

• Enquiries & Bookings: Name, contact details, and initial message details submitted via web forms or email.

• Client Records: Information required once services begin (including special category health or psychological information gathered with explicit consent).

• Website Usage Data: Technical information via cookies (e.g., IP addresses, device types, pages visited).

We do not knowingly collect personal data directly from children through public web enquiry forms on this site.

 

Why We Collect Your Data & Lawful Bases

We process your personal data under the following legal bases:

• Consent: When you submit web forms, sign up for services, or accept non-essential cookies.

• Contract: To deliver requested services, sessions, or consultancy agreements.

• Legal Obligation & Safeguarding: To fulfill statutory obligations or safeguarding duties protecting children and vulnerable individuals.

• Recognised Legitimate Interests: To maintain website functionality, ensure network security, and manage service inquiries effectively.

 

Children & Neurodivergent Individuals

In line with the ICO Children’s Code, we apply high privacy settings by default. We handle all information involving young people and neurodivergent individuals with tailored transparency, dignity, and strict access controls.

 

How Long We Keep Your Data

• Enquiries: Up to 12 months from initial contact.

• Adult Client Records: Up to 6 years following service completion.

• Children & Young People Records: Retained until age 25 (or 6 years after last contact, whichever is longer).

• Website Analytics: Up to 26 months.

 

Who We Share Your Data With

We never sell your data to third parties or use it for third-party marketing. We only share information:

• With your explicit consent (e.g., liaising with schools or healthcare professionals).

• Anonymised for professional clinical supervision.

• If legally mandated or necessary to protect the safety of a child or vulnerable person.

 

Your Rights & Internal Complaints

Under UK data protection law, you have the right to request access to your data (SARs), correct inaccuracies, request erasure, or object to specific processing. (Please note: statutory response timers may be briefly paused if identity verification or scope clarification is required).

If you have concerns about how your data is handled, please contact us directly first:

• Data Contact: info@cambium-nd.co.uk

We will acknowledge formal data protection complaints within 30 days. If you remain unsatisfied, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

 

How We Keep Your Data Safe

We protect your data using encrypted digital storage, strict password protection, and role-based access restricted strictly to authorized staff supporting your care.

 

Cookie Policy

Last updated: August 2026

 

What Are Cookies?

Cookies are small text files stored on your browser or device. They help our website function properly and allow us to understand how visitors interact with our content.

 

Types of Cookies We Use

• Essential Cookies: Necessary for core site functionality and security.

• Analytics Cookies: Help us measure website performance and popular pages (e.g., Google Analytics).

• Functional Cookies: Remember your preferences to improve site navigation.

 

Managing & Opting Out

You can manage or disable non-essential cookies at any time via our site's cookie consent banner or through your browser settings. To opt out of Google Analytics across all websites, visit the Google Analytics Opt-out Browser Add-on.